All orders are processed within 24 hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Please note there may be potential delays due to a high volume of orders or postal service problems that are outside of our control. 

Domestic Shipping Rates and Estimates 

For simple flat rate shipping: We offer $19.95 (per satchel) flat rate shipping within Australia. Flat rate applies per satchel.

Free Shipping: We offer free shipping on all orders above $100.

Some items may incur additional freight costs (i.e batteries, oversized items). Estimation available upon request.

Shipping subject to the Terms and Conditions of Australia Post

Link to the Australian Post Dangerous and Prohibited items page: https://auspost.com.au/sending/check-sending-guidelines/dangerous-prohibited-items

In-store pickup 

You can skip the shipping fees with free local pickup. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are during our business hours from Monday to Saturday. Please have your order confirmation email with you when you arrive. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at admin@mainlinecycles.co with your name and order number, and we will look into it for you. 

Shipping to P.O. boxes 

Some carriers have limitations around shipping to P.O. Boxes. You are best to use a physical address wherever possible.

COVID-19 Shipping Policy

Dear Customers,

Please note that due to the COVID-19 and its impact on the supply chain, delivery times may vary due to the additional demand on postal and shipping services.

All deliveries, including delivery of Express Post orders may be delayed. Please expect delays in estimated delivery times and customer service response from delivery providers.

We’re doing everything possible to process all orders in a timely manner. However, shipping delays during this global pandemic are unfortunately out of our control.

We thank you for your understanding.